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Director of Customer Service

About

At Barrhead Housing our purpose is to make a difference.

Barrhead Housing is the local community housing association of East Renfrewshire.  We provide people with safe, aspirational and affordable places to call home and opportunities to lead happy, healthy, fulfilled lives.

Our Vision

Our vision is that in 2030 we will be here, be human, be leader in improving the places where people live, be at the heart of communities.

Our Values

Our values guide our conversations and decisions every day.

  • Respectful – be open, remove barriers, be kind, bring your whole self, celebrate individuality, trust.
  • Adaptable – stay connected, be positive, bold and brave.
  • Dedicated – own it, do it, make it happen, do what you say.
  • Aspirational – love to learn, be curious, take the lead, show pride and passion.
  • Responsive – listen to understand and then do what matters.

The RADAR in our values shows that we are always looking outwards, upwards and towards the future.

Our Impact

We are a multi-award-winning, top quartile performing housing association.

Community Investment

  • For every £1 we invested in our community investment team, we secured £6.41 of external funding.
  • We generated £12.8m in social value in 2024/25 through partnerships, community programmes and events.

Growing Through Innovation

We have grown by 7% over the last 5 years with an active development programme including a demonstrator project which is testing new standards in energy efficiency and inclusive design.

In 2024 we launched our new subsidiary, Vesta, transforming a block of flats into 12 attractive mid-market rented homes. Through Vesta we meet local housing needs while generating income that supports our charitable aims.

Awards and Recognition (2025)

  • Community initiative of the year at the All About Barrhead awards
  • Community impact award at the national SHARE awards.

Our Culture

We offer sector leading working practices based on trust, collaboration and inclusion.

  • Agile working and wellbeing are part of everyday life.
  • We were the first organisation to achieve FlexMark accreditation for flexible working.
  • We hold Investors in People Gold and are making strong progress towards Platinum.
  • Our strong culture is reflected in low turnover, low sickness absence and 90% employee engagement.

Partnerships that strengthen communities

Further information