Previous Opportunities

Head of Housing & Customer Service

53,574 – 56,104 (inc. allowances), relocation package available
This position is now closed to applications.

Hjaltland Housing Association Ltd was created from a merger in 1980 between Scottish Airports Ltd, formed in 1974, and the then Hjaltland Housing Association, formed in 1975. These associations were originally formed to aid the Shetland Islands Council in providing housing for incoming oil industry workers. Up until 1982, the Association provided 88 houses, most of which were family houses.

By March 2016 the Association had grown to provide over 690 houses, distributed throughout Shetland from Unst to Sumburgh, and from Sandness to Whalsay. Just over half the Association’s houses are situated in Lerwick.

As well as providing for single people and families, the Association has been working closely with the Shetland Islands Council, and now has several properties providing homes for people with particular housing needs.

The Head of Housing & Customer Services reports to the CEO and has responsibility for the Association’s Housing and Customer Services provision. Responsible areas include Allocations, Rental Management, Tenancy Management, Customer Involvement, Arrears Control, Housing Initiatives, External Communication, Corporate Administration, Association Management and Staffing Matters. This role will support the CEO in formulating policy, strategy and planning together with the operational running of the association.

Having worked within social housing for a minimum of 5 years you will have significant experience in leading and supporting a forward thinking team. You will also be experienced in dealing with housing management issues, including complaints, arrears and tenancy sustainment whilst having an understanding of tenant support needs.

Preferably a member of a professional body, you will have significant knowledge of Scottish housing legislation, information management and data protection legislation, together with experience of formulating and delivering reporting systems.

Full detail on the role and an application form is available at 

For a confidential discussion please contact Nigel Fortnum or Mhairi Higgins  on 0141 212 7555.

Closing date: 12 noon, Friday 14th October 2016

Please submit your completed application form by filling in the detail below and uploading your form – you will receive an automatic acknowledgement. If you do not receive this please contact Katy Gall on 0141 212 7555.