Previous Opportunities

We have a number of exciting vacancies available in our Digital Customer Experience (DCE) team, supporting the development of our digital journey, improving services for our citizens and helping our organisation to become more productive.

We are looking for a talented Digital Customer Developer with the right attitude and approach to play a key role in creating the highest quality digital services for our customers. Local Government experience is not essential but a passion for improving service delivery for our residents is. We are keen to attract candidates from all industries who may have relevant transferrable skills in areas such as user experience, business process design and digital delivery.

Our digital journey is already well underway with more and more of our customers using our website, online customer service and social media channels to engage with us. The DCE team has become an integral part of the council’s forward-thinking and ambitious approach to engaging with our residents. Significant milestones have already been achieved and in the coming years there will be more exciting projects in the pipeline.

Our DCE project is entering a new phase to provide additional services. This new role compliments the team already in place, developing sector-leading user-friendly accessible content and focuses on technically developing the solution to best enable customers to interact with us, alongside technically configuring the back-office process. The ambition is to ensure the optimum technical solution is delivered that best enables and streamlines delivery of services.

We are looking for an experienced customer-focused digital developer to add more services to our Customer experience platform. The platform is Customer Facing (CMS) and manages Customer records / request fulfilment (CRM), allowing a joined-up approach to ensure our technology and our service delivery meets the needs of customers.

In return we can offer, the opportunity to grow, progress and develop, with flexible working, as well as relevant training opportunities in Agile and Service Design.

For more information, including benefits please see the candidate pack below –

If this is of interest to you, please call Debbie Shields or Emma McEneaney at our recruitment partners Aspen People on 0141 212 7555.