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Director of Customer Services

About Scottish Borders Housing Association

Created by Tenants for Tenants, Scottish Borders Housing Association (SBHA) is a dynamic and innovative not-for-profit Housing Association with a mission to enhance lives and communities across the Scottish Borders, providing quality, affordable homes and inclusive services that meet the diverse needs and expectations of tenants and communities.

Established in 2003, Scottish Borders Housing Association is a Registered Social Landlord and a Scottish Charity (SC030751) with over 5,650 homes across 49 settlements. The main concentrations of homes are in Hawick, Galashiels, Peebles, Selkirk, Kelso, and Jedburgh. SBHA has an Annual Turnover of over £27.5million and employs c.157 team members and significant programmes of investment in both people and homes, employing c.157 team members including an in-house property team.


SBHA is committed to excellence in housing services, community engagement and sustainable homes. Through effective partnerships and investment, they strengthen their social impact and create safe and vibrant communities where people can thrive. This is reflected in the Association’s strategic objectives underpinned by their Values to ensure tenants remain at the heart of all that they do.


SBHA Strategic & Business Plan 2020 - 2025


SBHA Structure Chart