Director of Customer Services

Welcome

• Are you ready to be a significant leader in a dynamic and forward-thinking team that cares about its tenants and its people?
• Do you have the passion and the skills to help us deliver excellent customer services and achieve our vision for the future?
• Do you want to work for an organisation that invests in your development and supports your growth?

A fantastic opportunity has arisen to join our team in the key role of Director of Customer Services at Scottish Borders Housing Association (SBHA), based in Selkirk in the beautiful and vibrant Scottish Borders.

Created by Tenants for Tenants in 2003, SBHA is one of the larger Housing Associations in Scotland with over 5,650 homes across 49 settlements of the Scottish Borders.  As a community anchor organisation, we value our effective partnerships with a broad range of stakeholders to ensure that we provide the best outcomes for tenants and communities.

We are committed to providing high-quality homes and services that meet the changing needs and expectations of our diverse communities, demonstrated by our significant investment in current and new homes, customer engagement and skills development.  This year, we are about to embark on the development of our 2025-30 Strategic & Business Plan. The journey to Net Zero, business growth and innovation will be central to our future success.

We offer an inclusive and modern workplace where diversity is valued and teamworking is promoted to strengthen our impact.  We nurture and engage our people to be the best they can be, investing in their learning and development to reach their full potential and achieve their career goals.

If you share our values and vision, and you have the talent and drive to make a difference, we want to hear from you.