CEO

About

GNWCAB has provided a range of holistic information and advice to the residents of North West Glasgow for more than four decades. We are a member of the nationally recognised brand of Citizens Advice Bureau (CAB) and the umbrella body Citizens Advice Scotland (CAS). CAS membership requires that we meet specific conditions of service and work towards the network’s twin aims related to 1) the provision of free, impartial, confidential, and independent advice; and 2) the exercise of reasonable influence on social policies and services, through local and national campaigning.

Like all bureaux, GNWCAB operates as a wholly independent charity overseen by a Board of Directors, who represent the interests of local residents. Our work is supported by funding from the local authority, as well as partnerships with public and private bodies, grants from charitable trusts and foundations, and individual and corporate giving.

GNWCAB is staffed by paid staff and trained volunteers under the supervision of the Chief Executive Officer and the management team. Enquiries are received across a wide range of fields, and clients expect high quality advice and assistance – including representation at tribunals – on what are, at times, highly complex matters. The main enquiries at present relate to welfare benefits, debt, and finances; utilities (including energy); immigration; housing; and family and personal situations.

The Bureau offers advice Monday to Friday between 9am and 5pm across a multi-channel service, including telephone, email, and webchat. During a current period of premises transition, face-to-face advice is delivered across a range of outreach locations in North West Glasgow. Once established in new main offices in Maryhill, face-to-face provision will remain a core tenet of our delivery model.

GNWCAB is a trusted and well-respected organisation. We enjoy high levels of client satisfaction and the excellence of our training programme is widely recognised. Our volunteer workforce and paid staff are fully committed and strive to provide the advice sought by thousands of clients each year. We operate a four-day working week for all paid staff.