Bureau Manager

Background Information

Established in 2009, Kincardine and Mearns Citizens Advice Bureau (KAMCAB), is based in one of the six areas which make up Aberdeenshire. It has a total population of 45,334. The area is rural with a number of settlements throughout. Stonehaven is the biggest town in the area with a population of 11,170. Kincardine and Mearns includes the rural areas of Inverbervie, Gourdon, Johnshaven and the Mearns. We are based in the Old Sheriff Court Building in the town and occupy the ground floor of the building.

KAMCAB,in partnership with the other Aberdeenshire CABx has formalised a consortium partnership agreement to strengthen our business case for Council funding and to offer other options for service delivery opportunities. On 1 January 2020, the consortium won and started delivery of the Aberdeenshire Council contract for the provision of specialist debt and money advice, outreach services and volunteer support. The partnership between North West Aberdeenshire CAB, Banff and Buchan CAB and South West Aberdeenshire CAB has secured funding within the CAB network which is about to re-enter a tendering process. The remainder of our work is funded by other trusts, government funding, national projects and donations.

KAMCAB works to innovate its existing services in response to these issues, including a focus on developing health inequality, financial education and inclusion, welfare rights and employment advice to further help empower individuals and communities with better access to advice, information, advocacy and new skills.

KAMCAB is well-placed to recognise trends and identify particular needs and lack of services for specific groups. Enquiries are across a wide range of fields, and clients expect high quality advice and assistance (including representation at tribunals when appropriate) on what are, at times, highly complex matters. Currently, the main enquiries relate to problems with welfare benefits; debt; legal issues; employment; energy and utilities; immigration and nationality; housing; and family and personal situations.

• Debt and money advice
• Welfare Rights
• Consumer issues
• Immigration
• Employment and workforce problems
• Housing
• Relationship and family issues
• Discrimination
• Health and community services
• Legal rights & responsibilities

KAMCAB is a trusted and well-respected organisation. It enjoys high levels of client satisfaction and the excellence of its training programme is widely recognised. Its volunteer workforce and paid staff are fully committed and strive to provide the advice sought by thousands of clients each year.

We are a registered charity – Scottish Charity Number SC038869. Registered as a company SC357204 & FRN 617463