English
Cymraeg
Welcome
Dear Potential Applicant,
Thank you for your interest in this exciting new role within Link Group.
We are a group of award-winning social enterprise companies serving over 15,000 customers, making us one of the largest social landlords in Scotland. However, our mission goes beyond providing a roof over someone’s head – we build communities, offer tailored support to those who need extra help to live well in their homes, and work tirelessly to ensure they have the tools to be included.
Our group structure comprises companies that share our aim of improving lives. Together, we provide affordable housing, property management, regeneration, welfare advice, care, support, and employability services, along with a wide range of community development activities.
At the heart of what we do are our customers. How our customers can contact us, share their views on our performance, and how we respond is critical to continuing to provide fantastic levels of service to the people we exist to serve.
We recognise that Link as an organisation, the external environment, and the expectations and needs of our customers have changed considerably since we first designed how we work with, support, and communicate with our customers. The new role of Director of Customer Experience will work with me and my fantastic colleagues to lead the transformation of our customer journey.