Scottish Refugee Council

Director of Services

The Director of Services is a vital member of the Scottish Refugee Council’s Senior Leadership Team, responsible for overseeing the end to end, efficient and effective delivery of Scottish Refugee Council’s Scotland-wide services. Our services currently include the operation of a free-phone Helpline, provision of client casework and delivery of support to community organisations and practitioners through the development of content and resources, provision of information and training, and by facilitating regular engagement and networks. Heading up the Service Delivery Directorate, the role involves managing client, community and practitioner relationships, optimising processes and driving continuous improvement initiatives to ensure high quality service and customer satisfaction. The Director will collaborate closely with the Chief Executive Officer (CEO) and senior leadership team to ensure alignment with the Scottish Refugee Council’s mission and goals.

The ideal candidate is a forward-thinking leader with a proven ability to manage complex operations, providing clear vision, direction, and leadership to diverse teams while thinking strategically and identifying solutions. They will excel in building strong relationships with customers and partners, while consistently assessing and enhancing operational effectiveness and efficiency using strong analytical skills to identify trends and make informed decisions.